Όροι χρήσης

Welcome to the velonaki.gr online store

Introduction

velonaki.gr is the online store for the exhibition and sale of products via the Internet of the company "ZANI OLGA", which is based in Ioannina at Lordou Vyronos Street 6, 45444 (TIN: 070436034 / D.O.Y of Ioannina). Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of Velonaki's online store, located at velonaki.gr.
Make sure you agree with the following terms and conditions because your further use and browsing of the above website velonaki.gr implies your express and unconditional consent and agreement with them.

Article 1. Terms

Velonaki reserves the right to unilaterally modify or renew the present terms and conditions of transactions, made through its online store, according to its needs and business ethics. It is clarified that the change of terms does not affect orders that you have already placed.

Άρθρο 2. Παρεχόμενες πληροφορίες & Προϊόντα

Velonaki is committed to the completeness and validity of the information listed on the velonaki.gr website, both in terms of the existence of the essential characteristics that are described for each product it has, as well as in the accuracy of the information provided, by the Velonaki online store, services, subject to any technical or typographical errors, which have escaped notice or occurred unintentionally or due to any interruptions in the operation of the website due to force majeure.

Article 3. Limitation of liability

Velonaki cannot provide any guarantee for the availability of the products, but guarantees to inform the end consumers of their unavailability.
In the event that one of the selected items is in short supply and the page has not been updated, Velonaki is obliged to offer the customer alternative solutions. If there is a financial difference with the new proposal and the price is higher, the customer must cover it. If the new product is at a lower price Velonaki must refund the difference. In the event that these solutions are not accepted, Velonaki is obliged to refund the money paid by the customer, only for the item that is in short supply and in no case for the entire order.

Velonaki is only liable for fraud and gross negligence, in case of delay in the delivery of ordered products and for information it gives or services it provides through its website.

The Velonaki online store is not responsible for any technical problems that may occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. Also, Velonaki has no responsibility for actions or omissions of third parties and in particular unauthorized interventions by third parties in products and/or services and/or information available through it. Our online store is not responsible for any product knocks if they occur during transport by postal service. The responsibility lies with the transport company.

Article 4. Intellectual property rights

The website velonaki.gr is the official website of the company "OLGA ZANI" for electronic sales. All the content of the websites posted by velonaki.gr including images, graphics, photographs, designs, texts, services and products provided are the intellectual property of the company under the name <> and are protected according to the relevant provisions of the Greek law, European law and international conventions.
Any copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work or misleading the public about the real provider of the content of the websites is prohibited. Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written permission of the company OLGA ZANI or any other legal owner of the above copyrights.
The names, images, logos and distinctive features that represent the store and/or the online store and/or third parties contracted with them as well as their products or services, are exclusively distinctive features of velonaki.gr and/or the above third parties parties and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property and unfair competition.
In any case, their appearance and exposure on the velonaki.gr website should in no way be taken as a transfer or assignment of a license or right to use them.

Article 5. User obligations

The users of the velonaki.gr website agree that they will not use it and the Velonaki online store to send, publish, send by e-mail or transmit in other ways any content that is illegal, harmful, threatening, offensive, annoying, slanderous, defamatory . (such as inside information, proprietary and confidential information obtained or disclosed as part of business relationships or covered in confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party, contains software viruses or any other codes , files or programs, which are designed with the purpose of interrupting, causing damage, destroying or preventing the operation of any computer software or hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, may harass third parties with any way and any content is used to collect or store users' personal data.

Article 6. Security

Velonaki recognizes the importance of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum security. All information related to your personal information and transactions is secure and confidential. The security of the Online Store is achieved by the following methods:
Securing the Privacy of the Transfer of Your Personal Data
To ensure the confidentiality of the data transfer, we use the SSL-128bit encryption protocol. The system has been certified by Verisign, which specializes in transaction security.
Controlled Access (firewall)
Access to Velonaki's systems (servers) is controlled by a firewall, which allows the use of specific services by customers/users while prohibiting, at the same time, access to systems and databases with confidential company data and information.

Article 7. Protection of personal data

During your visit to the pages of velonaki.gr it is possible that you will be asked to declare your personal information concerning you (name, last name, profession, e-mail address, product shipping address, etc.) as a rule in order to process your orders. Any personal data that you declare anywhere on the pages and services of the velonaki.gr websites are kept exclusively and only for reasons related to your communication transactions with us, the improvement of the services provided and ensuring the operation of the respective service and it is not allowed to be used by any third party (with the exception of where provided by the Law for the competent authorities only).
Every reasonable measure to secure your data has been taken. In extremely rare and special cases, your personal information may also be disclosed to businesses cooperating with Velonaki, in order to support, promote and execute your business relationship with us, but always under conditions that fully ensure that your personal information does not exist any illegal processing.
For any question or proposal or statement related to these matters please contact us through the "Contact Details".
At any time, the user reserves the right to information or to object to the further processing of his data in accordance with the current legislation on the protection of personal data.

Article 8. Purchase of products

Product Inventory
Unlike most online stores in our category that have posted photos and prices with a shopping cart without being able to make them available immediately, we inform you that:
Velonaki is also a physical store and for this reason all products that have a shopping basket are immediately available, in the event that a product is sold out, the basket automatically stops appearing and in its place it says that it is sold out or expected (so you cannot add it to your order).
When you place your order, you will receive an automated e-mail with its details. After the processing of the order by the online shopping department of velonaki.gr within 4 working days you will receive the second and confirming e-mail with the products that will be sent to you. In the event that your order is pending or the issue is pending, then we will be in constant contact.
There is no way to disable these updates, the sending of which is a prerequisite for the correct progress of your order. We invite you to ensure that these e-mails can reach you and to keep them throughout our transaction. It is your obligation, in the event that you do not receive the relevant e-mails, in accordance with the general conditions governing our transactions, to inform us without delay.

Article 9. Withdrawal/Return - Replacement of products

Within the obligations and values of our company is to be satisfied, for this reason it checks your order (where you allow us to do so) and does the final technical quality control of them.
If, nevertheless, an item due to material failure or inability to check (due to sealed) packaging presents a problem, you have the option of replacing it from the moment the product is actually defective and not due to bad or wrong use.
The products should be checked by the customer upon delivery by the carrier and in his presence. In the event that there is a problem with the packaging or it has been altered - something inside it is broken, this should be certified by the carrier and within 2 working days of receipt, Velonaki should also be informed by the customer.
The transport costs of the return and its replacement will be ours only in the event that the product is manufacturing defective, in any other case the transport costs are borne by the customer.
The final technical check for the approval and replacement of the product for any manufacturing error or material failure takes place only after it is checked by our company. Under no circumstances will refunds be accepted, only replacement of products.

REPLACEMENT OF PRODUCTS

You have the right to replace products within the period of 2 days from the date of receipt if they are problematic/defective and upon communication and approval by us. Our online store is not responsible for any product damage if it occurs during transport through the postal service. The responsibility lies with the transport company. Under no circumstances will refunds be accepted, only replacement of the products if they are problematic/defective and not due to the customer's withdrawal.

Order cancellation

i. After completion of the order by the customer, its cancellation is not accepted for any reason.
ii. In the event that one of the selected items is in short supply and the page has not been updated, the order will not be cancelled. velonaki.gr is obliged to offer the customer alternative solutions for the product that is in short supply. If there is a financial difference with the new proposal and the price is higher, the customer must cover it. If the new product is at a lower price, velonaki.gr must refund the difference. In the event that these solutions are not accepted, velonaki.gr is obliged to refund the money paid by the customer, only for the item that is in short supply and in no case for the entire order.

Article 10. Methods of payment

Pay on delivery – Payment upon receipt of the order at your place +€3.00. The payment method by cash on delivery is valid for the whole of Greece.

Deposit/bank transfer
No. National Account:
Iban:
BIC:

Article 11. Code of ethics

The operation of the store is governed by the use of the applicable Code of Ethics. More information can be found here: [https://www.greekecommerce.gr/vivliothiki/kodikas-deontologias/].

Article 12. Resolution of disputes

Possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution process

In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (ADR) process throughout the European Union is now provided for. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR procedure through the single EU-wide platform for electronic dispute resolution (platform HED) available at the following link. Click here to be taken to the website.